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Continue shoppingWe strive to provide our customers with a pleasant and reliable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
We offer a full return guarantee on all new products, with the exception of promotional items. Clearance and sale items are excluded from this guarantee.
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size does not fit.
Customers are responsible for return shipping costs. Betty&Grace Atelier does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Returns must be reported within 30 days of receiving the goods. After this period, returns will no longer be accepted. Please ensure you meet this deadline to be eligible for a return.
Sale items cannot be exchanged, even if the size does not fit. Please make sure to select the correct size before purchasing.
We offer a full guarantee on all defective items. If a product has manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
To initiate a return, please email: support@bettygraceatelier.com
Once your return is approved, you will receive detailed instructions on how to proceed.
Returns without a completed return form cannot be processed. Please include this form with your return to ensure your request is handled correctly.
Betty & Grace Atelier is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer support at: support@bettygraceatelier.com
